Shipping Policy
Effective Date: 19th June 2025
At Ace Sciences, we’re committed to delivering your order quickly and reliably—whether you’re in the UK, U.S. or overseas.
1. Shipping Locations
We proudly ship both domestically and internationally. Orders can be shipped to:
- All 50 U.S. states and U.S. territories
- Most international destinations
Please ensure your shipping address is complete and accurate to avoid delivery issues.
2. Processing Time
Orders are typically processed within 1–2 business days (Monday through Friday). Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Rates
Shipping rates are automatically calculated at checkout based on your location, order weight, and selected shipping method. All shipping charges will be shown before you complete your purchase.
Free shipping offers (if available) will apply to qualifying orders automatically.
4. Estimated Delivery Times
- U.S. Standard Shipping: 3–7 business days
- U.S. Expedited Shipping: 2–3 business days
- International Shipping: Varies by country (typically 7–21 business days)
Please note that international delivery times may vary based on customs processing and local postal services.
5. Tracking Your Order
Once your order ships, you’ll receive an email with tracking information to follow your package’s journey.
6. Customs, Duties & Taxes (International Orders)
International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in the product or shipping price.
7. Lost or Damaged Packages
If your package is lost, delayed, or arrives damaged, please contact us at support@acesciences.com within 7 days of the expected delivery date. We’ll do our best to resolve the issue promptly.